Tag: customer service

  1. Consumers All a Twitter for Customer Service

    As more and more consumers use Twitter to reach out to brands for customer support, the world’s top brands are taking notice and responding by increasing their investment in customer service on the social network. According to a new study from SimplyMeasured, 30 percent of the Interbrand Top 100 Brands now have dedicated customer service handles on Twitter dedicated to resolving customer issues in a timely manner. However, due to the nature of the platform, consumers have a different set… Read More

  2. Online Customer Service: It’s Not Just Your Phone That’s Smart

    This article by Carol M. Flammer, MIRM first appeared on the NSMC Sales and Marketing Channel. In today’s fast paced world of smart phones, portable laptops and technology that seems to move at the speed of light, how is the average sales agent or builder supposed to keep up? Mitch Levinson, MIRM, managing partner with mRELEVANCE says, “With the new advances in communication technology and smart phones, being ‘connected’ is now on a whole new level.  Information gathering is no… Read More

  3. Chat with Customers Thanks to Builder Broker Chat

    My cable company has it. My cell phone company has it. My insurance company has it. And I love it. What is IT? Online chat. Instead of calling and punching 1 for English, 4 for billing questions, 8 to speak with a representative, and entering my telephone number, social security, date of birth and mother’s maiden name; I can just visit the company’s online chat and type my question and wait a few seconds for a response from an actual… Read More