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A Day in the Life of an Office Manager

Day in the life Lauren Pond is the Office Manager at the Chicago office of Marketing RELEVANCE. She’s been with the company for over six years and her position, as with most of our team, evolves from day to day. She’s responsible for keeping the web development team on task and from getting too rowdy (This is an inside joke as our web development team is really very quiet). She also oversees time management functions and the daily upkeep of a busy office. Find out what it’s like to manage the office for mRELEVANCE in today’s a day in the life series.

Q: What do you do first thing in the morning?

A: The first thing I do every morning is wake my kids up for school and feed my two dogs and three cats. When I arrive at the office, the first thing I do is say good morning to Doug (Silk, SEO Specialist) and Mitch (Levinson, managing partner). Once I turn on my computer, and feed the fish, I step out to get coffee at Dunkin Donuts with Mitch and Doug.

Q: What do you do when you arrive at work?

A: When all the animals are fed and I’ve had some coffee, I settle down at my desk and check emails. I address any immediate concerns for the team or our clients by responding to those emails first. While my work hours are the same every day, my work load is not. I have different tasks that I work on each day. Some days I wear the Human Resources hat by creating the Relevant Book for a new employee, setting up the training, getting the necessary paperwork to the new employee. Other days I set up the monthly newsletter to be distributed or work on the many details associated with our booth at the International Builders Show. I am also Mitch’s assistant so I make sure that he doesn’t have any specific tasks that he wants me to work on that day.

Q: How do you plan your day?

A: To prioritize, I have a calendar on my desk and notes of items that need to get done on that day. When I get in, I decide what needs to get done first and work from there. Obviously other tasks come up that need to get done first so I will go back to the ones I started on when finished. Also, I will put aside what I am working on if Mitch has other priorities for me. I also set up reoccurring tasks in my Outlook Calendar for my basic day to day tasks. This way I get the reminders throughout the day.

Q: What is the most challenging part of your job?

A: The most challenging part of my job is wearing so many hats all at once. I am not just responsible for a smoothly running office, but also the monthly newsletter, our time management software, and writing for Chicago Real Estate Forum. From day to day, I work on a variety of tasks that keep me busy and engaged.

Q: What is the most rewarding part of your job?

A: The parts of my job that I like best are the ones that challenge me to step outside of my usual skillset and push myself. I am not a “writer,” but I do write for Chicago Real Estate Forum. It is rewarding to see my work posted online and to share that with our clients and friends. I also enjoy working on the newsletter, because it is tech-intensive; I learned how to organize the content, verify the links and build an email for our clients that represents our company and what we do. It’s rewarding to deliver good results after a challenge.

Lauren may be the first voice prospective clients hear, and we are happy to have her on our team. To learn more about the services Lauren supports with her work, contact us.