Consumers All a Twitter for Customer Service

As more and more consumers use Twitter to reach out to brands for customer support,…

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Online Customer Service: It’s Not Just Your Phone That’s Smart

This article by Carol M. Flammer, MIRM first appeared on the NSMC Sales and Marketing…

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Chat with Customers Thanks to Builder Broker Chat

My cable company has it. My cell phone company has it. My insurance company has…

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