Online Customer Service: It’s Not Just Your Phone That’s Smart

Marketing Relevance, May 2, 2010

This article by Carol M. Flammer, MIRM first appeared on the NSMC Sales and Marketing…

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General Information

Hold ‘Em, Fold ‘Em or Walk Away: Internet Marketing Strategies

Marketing Relevance, January 21, 2009

Meredith Oliver, MIRM, Kelly Kenton Fink, MIRM and Deborah Blake presented winning web marketing strategies…

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