Tag: customer reviews

  1. Dealing with a Negative Online Customer Review

    Let’s face it, we live in an age where we turn to the Internet for almost everything and anything. This summer, it’s probably safe to say that most of us will spend some time online researching vacations and purchasing new products for those vacations. So how will you decide where to go and which brands and products to buy? You’ll probably look at customer reviews. Customer reviews have become a huge resource for online research and advice on brands and… Read More

  2. Impact of Online Customer Service Reviews

    Polaris Consulting sums up the importance of online customer reviews with their one-liner, “Your first meeting with the client is not their first meeting with you.” Buyers are taking to online review sites and social media to research companies prior to making a purchase decision.  And, the type of reviews that resonate most with buyers? You guessed it, customer reviews specifically about customer service. A recent study conducted by Dimensional Research and ZenDesk states that 88 percent of buyers have… Read More